Wednesday, September 19, 2012
Our library acquired LibAnswers over the summer. I really like this product! In addition to creating a Library FAQ and allowing auto responses to commonly asked questions via text, LibAnswers has a module called Reference Analytics. You can set up a bank that suits the needs of your library. Additionally, it is a lot easier to have multiple service points use the same statistics system because it is easy to filter results. I also like that any time we get an email, text, or FAQ question, there is the option to automatically counted the question in the statistics. For more information on LibAnswers, contact Springshare.